आईएसएसएन: 2332-0761
Astatike Alemu Alasso
Good Governance is a concept more inclusive than traditional government and administration and reflects wider range of participants in the processes. The attainment of good governance is a function of exhaustive effort of public officials. The research used descriptive research design, study participants were selected with convenience and purposive samplings, participants were service users, public servants of the institutions, and representatives of institutions. The findings show that an underlying characteristic of principles of good governance that results in effective and better performance of public institution but they are unsatisfactory. Lack of competence, inefficient and ineffective monitoring and evaluation system were major factors that contributed to ineffectiveness of good governance. Improving the relationship between the public officials and the citizens, that helps them for providing consistent, transparent and proportional decision. The selected public institutions should be equipped with necessary materials that can facilitate the speedy, convincing and open service delivery.